Service Policies and Procedures At The Canvas

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1. Booking and Reservations:

• All bookings and reservations for services At The Canvas must be made in advance through our online booking system or by contacting our team directly.

• A deposit may be required to secure your reservation, with the remaining balance due upon arrival or as specified in your booking confirmation.

• Cancellations or rescheduling requests must be made within the specified time frame outlined in your booking confirmation to avoid penalty fees.

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2. Facility Usage:

• Clients utilizing our facilities must adhere to all posted rules and regulations.

• The premises must be kept clean and orderly at all times. Any damage caused to the facilities or equipment will be the responsibility of the client.

• Smoking, alcohol consumption, and illegal substances are strictly prohibited on the premises.

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3. Equipment and Resources:

• Clients are responsible for properly using and maintaining all equipment and resources provided by The Canvas.

• Any misuse or damage to equipment will result in additional fees or penalties.

• Clients must follow all safety protocols and guidelines when using equipment or participating in activities within our facilities.

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4. Confidentiality and Privacy:

• The Canvas respects the confidentiality and privacy of our clients' projects and personal information.

• Any sensitive or proprietary information shared with our team will be kept confidential and used solely for the purpose of providing our services.

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5. Conduct and Behavior:

• Clients and visitors are expected to conduct themselves in a professional and respectful manner at all times.

• Disruptive or inappropriate behavior will not be tolerated and may result in immediate removal from the premises.

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6. Payment and Billing:

• Payment for services rendered must be made in full according to the terms outlined in your booking confirmation.

• We accept various forms of payment, including credit/debit cards, bank transfers, and cash. Payment methods may vary depending on the nature of the service.

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7. Feedback and Complaints:

• We value feedback from our clients and strive to continuously improve our services.

• Clients are encouraged to provide feedback or report any issues or concerns to our team promptly.

• We will address all feedback and complaints in a timely and professional manner to ensure the satisfaction of our clients.

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8. Amendments to Policies and Procedures:

• The Canvas reserves the right to amend or update these policies and procedures at any time.

• Clients will be notified of any changes to our policies and procedures in advance, and updated versions will be made available on our website or provided upon request.

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By utilizing the services of The Canvas, clients agree to comply with the above policies and procedures. Failure to adhere to these guidelines may result in the termination of services and/or access to our facilities.